Ticket #9978
RE: Your order is on the way!
Avis Griffiths · mis à jour 21/09/2026 10:09:53
Conversation
4 messages- ClientAvis Griffiths11/09/2026 09:24:13
Good Morning, I am chasing up my order, as it has not been delivered yet. The delivery timescale stated on the order was 1-2 working days and it has now been over a week since I placed the order. I would be very grateful if you could look into this matter for me and let me know what the situation with my order is. I appreciate your time in looking into this matter for me. Kind regards, Avis Griffiths **From:** Aperol Official Online Shop <contact.shop@aperol.com> **Sent:** 03 September 2026 07:40 **To:** avis.griffiths@ntlworld.com **Subject:** Your order is on the way!  ## Your order is on the way! We are pleased to inform you that your order has been shipped and is now in transit with DHL. You'll soon receive an email with all the tracking information. Not part of the Aperol community yet? Stay in the Aperol loop with all our latest news and exclusive promotions by subscribing to our newsletter! Sign up and join the joy. Got a question? Reach out to us at contact.shop@aperol.com, we're here to add a splash of orange to your day! Get ready to celebrate the Aperol Spritz mood! View your order or Visit our store DPD UK tracking number: 15503036464280 Download your invoice ### Items in this shipment  **Aperol Spritz 6 signature glasses box × 2** QTYBREAK15% (-£10.80) Got a question? Reach out to us at contact.shop@aperol.com, we're here to add a splash of orange to your day!   
- SupportAperol support team15/09/2026 13:23:17
Good morning Avis, Thank you for your message, and we’re very sorry for the delay. Unfortunately, your order appears to have been blocked in transit since 3 September. We have contacted the carrier to request more information about the shipment and are currently waiting for their response. We will get back to you as soon as we receive an update. We sincerely apologize for the inconvenience and thank you for your patience. Kind regards, Juliette Aperol fan shop shop.aperol.com
- ClientAvis Griffiths19/09/2026 07:12:59
Good Morning, I am following up on my query regarding my order. I would be grateful for an update, as you have been looking into this since 15th and I raised the query with you on 11th September. Please can you provide a date on which I can expect my order to be delivered. This is a present, so I need to know if it is going to arrive in time. Many thanks, Avis
- SupportAperol support team21/09/2026 10:09:53
Hello, ☀️ Thank you for your message and for your patience. Your original package appears to have been lost in transit. To ensure you receive your gift as quickly as possible, I have processed and dispatched a replacement order for you. You will receive an email with the new tracking link as soon as it is updated so you can follow the delivery. Please let me know if you have any other questions. 🍊 Best regards, Lucas Aperol fan shop shop.aperol.com
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- Avis Griffiths
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