Workflows agent — kill-switch
L’envoi public Zendesk auto reste OFF par défaut. La classification et le Kanban fonctionnent même lorsque ce switch est désactivé. Les toggles par type sont sur Types de demande.
Autoriser disposition
auto_reply (HITL toujours recommandé)Seuils SLA (par shop / marché)
Source de vérité : Shop.promisedDeliveryDaysMin/Max. YAML peut overrider si override_shop: true.
- EUaperol-eu.myshopify.com2–3 j
- UKaperol-uk.myshopify.com3–5 j
DetectionEngine (YAML)
Source: `apps/backend/config/detection-rules.yaml`
- Delayed delivery vs promised SLA (ALERT_DELAYED_DELIVERY)activée
- EU (doc / fallback)2–3 j
- UK (doc / fallback)3–5 j
- Warehouse blocked beyond threshold (ALERT_WAREHOUSE_BLOCKED)activée
Connecteurs
Shopify Admin
fanshopaperol.myshopify.com
liveconnectedByrd API / MCP
liveconnectedZendesk
horrea.zendesk.com
liveconnectedSlack webhook
SLACK_WEBHOOK_URL — test via POST /alerts/test-slack
liveconnected
knowledge/
- brand-voice/tone.md
- cs/charte-tone-of-voice-aperol.md
- cs/faq-customer-service-aperol.md
- cs/hitl-policy.md
- cs/learnings/bulk-qty-site-only-no-offsite-promo.md
- cs/learnings/from-tickets/README.md
- cs/learnings/from-tickets/de-de-fx-de-20003.md
- cs/learnings/from-tickets/en-uk-fx-uk-20002.md
- cs/learnings/from-tickets/fr-fr-fix-fr-20001.md
- cs/learnings/from-tickets/fr-fr-fx-fr-20004.md
- cs/learnings/from-tickets/it-it-fx-it-20005.md
- faq/general.md
- learnings/README.md
- policies/cs-v1.md
- returns-refunds/policy.md
- shipping/sla.md
- web/faq-aperol-shop.md
- web/legal-notice.md
- web/privacy-policy.md
- web/terms-of-sale.md