Ticket #10001

Re: Cheers to your order #26037, it's on the way!

Rogier Beckers · mis à jour 20/09/2026 16:22:51

closedmode live#26037← Tickets

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8 messages
  1. ClientRogier Beckers14/09/2026 06:48:19

    This is a follow-up to your previous request #9889 "Re: Cheers to your order #2..." Hi, It’s also very much lost…. So it’s been delivered not only a bit too late but very much too late. Rogier

  2. SupportAperol support team15/09/2026 12:39:17

    Hi Rogier, We’re very sorry about this and completely understand your frustration. Please accept our sincere apologies for the inconvenience caused by the delivery issue and the significant delay. Best regards, Juliette Aperol fan shop shop.aperol.com

  3. ClientRogier Beckers15/09/2026 12:41:11

    So that’s it?

  4. SupportAperol support team15/09/2026 14:32:18

    Hi Rogier, We’re not entirely sure we understand your message. Would you like to return the item because it arrived too late and you no longer need it? If so, please let us know and we can guide you through the return process. Kind regards, Juliette Aperol fan shop shop.aperol.com

  5. ClientRogier Beckers15/09/2026 14:39:38

    It’s still not here and the moment when I needed it has long passed

  6. SupportAperol support team16/09/2026 15:08:34

    Hi Rogier, We’re very sorry — we had understood from your previous message that the parcel had already been delivered. Please accept our apologies for the misunderstanding. According to the tracking information, there appears to be an issue with the delivery address, and it seems that the address may have been changed during the delivery process. You can check the latest tracking updates here: https://www.dpdgroup.com/nl/mydpd/my-parcels/incoming?parcelNumber=01045262203422 We’re sorry again for the confusion and the inconvenience caused. Kind regards, Juliette Aperol fan shop shop.aperol.com

  7. ClientRogier Beckers16/09/2026 15:28:29

    Hi, Yes I can see that status. And that shows that I asked it to be delivered to a pick up point and now that is already failing for well over a week… so can you cancel the shipment from your end and cancel the order or any other thing that will result in a refund as I don’t need it anymore anyway because of the delay. Best, Rogier

  8. SupportAperol support team16/09/2026 15:48:49

    Hi Rogier, No problem. We’ll wait for the parcel to be returned to us by the carrier. As soon as we receive it back, we’ll process the full refund of your order. We’re sorry again for the delay and the inconvenience caused. Best regards, Juliette Aperol fan shop shop.aperol.com

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Requester
Rogier Beckers
Statut
closed
Commande
#26037

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